Customer guide lines

Blue Water Pool & Repair Corp.
New customer information and guidelines

Blue Water Pool & Repair has been serving our customers for over 20 years now. Our service is based on 4 days a month and
is performed 50 weeks per year. There is no service Thanksgiving and Christmas weeks. The only days we do not service will
be bad weather days. However, if you should have a problem call the office and we will make a special service call. No credit
is given for bad weather days. We do service pools on all other major holidays. Any month with 3 or more services is
considered a full month service charge.
A service record is kept inside your timer box, logging the date and time your service technician was there. If a service record
is not signed, please call the office to bring this to our attention.
Filter and Filtration: If you need D.E (Diatomaceous earth) for your filter, please inform the office and it will be delivered on
your next service day. There is a minimal charge for D.E. Sand filters should run between 14 and 16 hours per day. D.E filters
should run between 8-10 hours per day and cartridge filters should run between 10 and 12 hours per day. If you should get
algae on the walls and are full service please call the office as this can sometimes happen during algae blooms and it will be
addressed immediately. If you have a chemical only account and find algae on the pool walls please brush as soon as
possible as the chlorine in the pool will kill the algae. We do highly recommend the D.E filters be broken down annually
cleaned and inspected as this will prolong the life of your filter grids.
Stabilizer: This chemical assists in keeping your chlorine in the pool. Without using stabilizer your chlorine would be gone
in a day or two in most cases. The only way you lose stabilizer is from water loss, i.e.., splashing out, pool leaks or pumping
excess water from the pool. Should your pool require stabilizer, it will be charged to your account at 3.25 per lb. Evaporation
accounts for ½ inch per week of water loss.
Calcium: Calcium is checked throughout the year. It is recommended that it be kept at 200-400ppm. We add only when
needed. We charge 1.75 per pound for calcium.
Access: Please provide easy access for you service technician. We ask that children or pets not be in the yard while your pool
is being serviced. Credit is not given to pools that we cannot service due to locked gates, dogs in the yard and pool covers
that are on. If you use a pool cover please contact the office and let us know so we can make special arrangements for your
service. If you live in a gated community and we cannot get access or your pass code will not work, no credit would be given
this call.
Initial _________

Cleaning: We do not brush or vacuum the pool for our weekly chemical customers. This type of cleaning service including
empting the pump and skimmer baskets and cleaning filters is provided to our full service customers only. If you are
interested in this as an extra service please contact our office for pricing information.

Pool Equipment: We are a full service swimming pool licensed contractor in the state of Florida (LIC# CPC 056814). We offer
a full line of equipment and hire only the best repair technicians. We would be glad to assist you in any type of repair on
your swimming pool. From complete new systems, automation, pool drains and cleans, stain removal, lights, electrical and
electronics. Just give us a call for a free estimate anytime. Your pool technician will keep an eye on your equipment and
inform us at the office the next morning after servicing your pool of problems. We will then contact you and let you know
what needs to be done to correct the problem.
Repairs: We do repairs of all kinds. We have an expert repair department with an electronics / electrical specialist on staff.
Billing: We do bill in advance and payment is due on the 1st of the month. The closing date is the 14th of the month. Any
payment received after that date is considered late and a late charge is automatically added.
Free Month's Service: Recommend our service to a friend or neighbor and get one month of free service after referral has
been with us for 3 months.
NSF Check: We charge $30.00 for any returned check.
Attorney's Fees: In the event your account is past due and legal action has become necessary for collection, all court costs and
attorney's fees will be assessed against you. This is a binding agreement. Please be prompt with payment to avoid and legal
action.
We take great pride in providing the finest water treatment and repair service available anywhere. Should you have and
questions or problems with our service, please do not hesitate to contact our office.We are a certified state of Florida pool
contractor. Florida license # CPC056814. We are a certified drug free workplace.
We appreciate the opportunity to service you.
Blue Water Pool & Repair Reprehensive ______________________________
Print name ___________________________________
Date ______________________
Customer ___________________________________________
Print name _________________________________________